Catshill Village Surgery

Patient Participation Group

WHAT IS THE PATIENT PARTICIPATION GROUP?

A group of people joining together in a voluntary capacity to enhance the Practice by working alongside the doctors and nurses on behalf of and representing the patients.

WHAT DOES IT INVOLVE?

We ask you to provide your email details so that we can contact you every now and again to ask questions about the surgery, how well we are doing and to identify areas for improvement. We may on occasions ask that members attend a PPG meeting held at the surgery. This is to discuss issues affecting the Practice and help us to deliver the best service we can. Ultimately, helping patients to get the best out of their doctor AND just as importantly help the doctors to get the best out of their patients.

WHO CAN BECOME A MEMBER?

Generally anyone who is a patient registered at the Practice. However the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

HOW TO BECOME A MEMBER

Ask at reception for an application form and return to the Practice.

You can also download the application form here - PPG-Sign-Up-Form.doc


NHS PATIENT SURVEY KEY RESULTS APRIL 2010 – MARCH 2011

http://www.gp-patient.co.uk/results/results/factsheets/search/?code=M81084


PATIENT SURVEY

Together with our Patient Participation Group we are conducting a survey of the practice to find out what you think of our services, what we are doing well and what we can improve on.

The survey is open from 1 January – 17 February 2012.  Please click on the link below to access the survey.

www.surveymonkey.com/s/9DST266

A full report of the findings and our action plan to address them will be available following analysis of the survey responses.

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