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Coronavirus Advice Posted on 17 Mar 2020

Coronavirus (COVID-19): latest information and advice

In light of the COVID19 (coronavirus) pandemic, all UK primary care procedures have had to change. In order to protect our vulnerable patients including the elderly, frail and immuno-compromised, and our staff, we have restricted access to the building. This is to allow us to continue to provide a service. 


Appointments can ONLY be booked by contacting reception by telephone. You will be asked for a reason for the appointment before one can be booked -this will initially be a telephone consultation with a triaging GP. 

We urge you to follow the Government advice (updated 16/3/20) to self-isolate for 14 days if you or a household member have a new persistent cough and/or a fever more than 37.8 degrees.

See here for further information:

The Government are also now advising social distancing for vulnerable people - those over 70 years of age, or those with pre-existing medical conditions. 

See here for further information:‚Äč

For the majority of patients, Coronavirus will be a relatively minor illness with cough and/or fever. Most patients will not need any medical attention or advice. The Government advice is that the NHS will not be testing those self-isolating with mild illness and the surgery has no facilities for swabs to be taken to diagnose Coronavirus.

If you have respiratory symptoms· that fit the case definition for Coronavirus, AND you feel very unwell and think you may need hospital admission, please contact 111 (or 999 in an emergency) and state you think you have Coronavirus.

To manage the overwhelming demand at the surgery, we have changed the way we work. This includes better use of telephone, video and online consultations.

All consultations will be triaged by a GP who will decide if and where you need to be seen. 

Please consider using our online consultation facility Engage Consult via the practice website. 

Please do not attend the surgery without a booked appointment.

Prescriptions can only be ordered on line, via pharmacy or by using the post box.

Prescriptions will be sent electronically to the pharmacy where possible. They cannot be collected from reception.

We have a practice pharmacist who can manage medication queries/overdue medication reviews - ideally use the online facility or request a telephone consultation with her.

Sick notes can be requested on line and will be issued via email if appropriate. Please self-certify absence for periods of less than 1 week -including for self-isolation.

Urine samples must be labelled and dropped in the box by the front door, please use the post box for all other documentation.

We thank you for your continued support during these unprecedented times. 

Catshill Village Surgery


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