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Practice Changes Posted on 12 Jul 2021

Following the success of the Covid vaccination program, we are pleased to be able to advise of some changes to the way the surgery can now work. Thank you to everyone for their patience.


After 16 long months, the surgery front door and waiting room is back open. It is different to before and an intercom system is now in place. 


During the pandemic all contact with our GPs has been initially by telephone consultation, with the GP deciding who needed to be seen face-to-face and who could be managed remotely.


For many patients this proved to be very convenient and showed that a lot of problems can be dealt with over the telephone. We are going to continue with GP telephone consultation in the first instance for all GP appointment requests and the GP will work with the patient and see those at the surgery who do need to be examined.

Annual reviews for patients with long-term conditions such as asthma and diabetes are now being conducted by our nursing team in a face-to-face manner in the surgery. You may not be called during the month of your birth like you have been in the past but we are working hard to catch up and get back to that system. You will receive a communication from us when your review is due.


All routine nursing care continues to be available at the surgery such as wound dressings, injections, ECGs and blood tests.


The waiting room is now open and can accommodate a limited number of patients, who have pre-booked appointments. We are also pleased to be able to accept patients dropping off samples or collecting paperwork etc. Please come to the Surgery front door and use the intercom to speak to our reception staff before entering. If you do come into the building then we would advise that you continue to respect social distancing measures, gel your hands and wear face coverings. The surgery staff will regularly wipe down surfaces including the chairs and we will have open windows to maximise ventilation. If you are seen by a GP or other Clinician they will be wearing PPE for your and their protection.

 

We would ask that you do not come to the surgery to try to book appointments at this stage.

 


Prescription requests continue to be accepted either online or by posting a written request through our letterbox.

 

The surgery and hospitals remain extremely busy and will be for the foreseeable future - please remember to consider self-care for minor ailments. Your local pharmacy can help with a lot of problems and look out for our website information on self-referral for physiotherapy, mental health issues, weight loss support, smoking cessation and more.

 

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