Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01527872426, Monday to Friday from 8am to 6.30pm
– if you require an appointment to be seen on the same day you are asked to telephone the surgery between 8.00-9.30am on the day you wish to be seen. - visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Routine appointments may be booked up to two weeks in advance, which will enable us to offer you an appointment at a time more suitable to your requirements.
To request a routine appointment:
- use our Patient Access appointment request form, Monday to Friday 7am to 4pm
- phone us on 01527872426, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you feel that your problem could be dealt with safely over the telephone, please tell the receptionist that you would like a telephone consultation and the doctor will then telephone you at the end of morning surgery. The receptionist will ask for brief details of your problem to assist the doctor.
Cancelling or changing an appointment
If you no longer require or are unable to keep an appointment, please inform us as soon as possible to enable us to offer the appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system – Patient Access
- via our online admin form
- phone us on 01527872426, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
- use the online appointment cancellation form
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you feel you need a doctor to visit you at home please phone the surgery before 10.00 am to help us prioritise our calls.
You may only request a home visit if you are housebound or are too ill to visit the practice. The doctors will only visit you at home if they think that your medical condition requires it.
The doctor will telephone you to assess the situation further before they visit.